URBASEE SUPPORT

Find all the answers to your questions,
let us guide you!

Tutorial # 1

Set up your profile from the back office

Proceed to your first login and set your profile. Learn how to customize your account step by step.

Tutorial # 2

Import your data

A complete video to teach you how to import your projects and 3D models directly into your back office. After that, all you have to do is access your projects directly in your Urbasee application and enjoy augmented reality and virtual reality.

Tutorial # 3

Create client / viewer accounts

Watch the video to learn how to create viewer accounts. Simply share your projects with your customers, and set up their access in just a few clicks!

Tutorial # 4

Use the application in virtual reality

Learn more about the features of your application. Handle your 3D project, manage your models, share them with your customers… Watch the comprehensive video and become an expert.

Tutorial # 5

Use the application in augmented reality

Wherever you are, visualize your 3D model in augmented reality. Your project is directly integrated into the real environment, in real size or small size. Learn how to use this feature.

FAQ

What minimal configuration is required to make the best use of URBASEE features?

URBASEE is currently only compatible with iOS Apple devices (no Android version for the moment), equipped with a A9, A10 or A11 chip that can be found in the following:

  • Smartphones: iPhone SE, 6s plus, 6s, 7 plus, 7, X, 8 plus et 8.
  • Tablets: iPad pro (12.9-inch) wi-fi, iPad pro (12.9-inch) wi-fi + cellular, iPad pro (9.7-inch) wi-fi, iPad pro (9.7-inch) wi-fi + cellular, iPad pro (12.9-inch) 2nd generation wi-fi, iPad pro (12.9-inch) 2nd generation wi-fi + cellular, iPad pro (10.5-inch) wi-fi, iPad pro (10.5-inch) wi-fi + cellular, iPad (5th generation) wi-fi, iPad (5th generation) wi-fi + cellular

How to create an account ?

To create an URBASEE account, click the “Log in” button on the top menu. Then, click the “Create an account” button and follow the instructions. Once your account is created, you have an access to your internet workspace to monitor the content of your application.

I did not receive my login information…

The URBASEE domain name may be considered as spam by your spam filter. Verify the spam folder of mailbox and add urbasee.com domain to your trusted domains. If needed, contact your network administrator.

What type of 3D files can I upload to the URBASEE workspace?

The files in the following formats are accepted: ‘.DAE’, ‘.3DS’, ‘.OBJ’, ‘.FBX’, ‘.BLEND’, ‘.IFC’ and ‘.KMZ’. For ‘.DAE’ and ‘.3DS’ formats, consider uploading the associated textures by putting the file and its textures in a ZIP file and uploading it to your URBASEE internet workspace.

What is the maximum allowed size for a 3D file?

The maximum recommended size is 100MB. Please bear in mind that your file has to be processed in order to be compatible with the mobile application that does not have the power of a computer.

My file size is less than 100MB but is rejected by the URBASEE platform /or the processing time is more than 1h. What should I do?

The URBASEE workspace processes your 3D file in order to make it compatible with the mobile application. Processing time depends on the complexity of your 3D model. Keep in mind that your 3D file must be visualized on a mobile telephone or tablet. These devices do not have the power of a computer. Therefore, you must adapt your 3D model for real-time 3D (see the following question for the list of optimizations).

What optimizations should I make to get an optimal file for your mobile devices?

To make sure that the project can be correctly uploaded and smoothly visualized, please respect the following recommendations:

  • 1,000,000 triangles (this number may vary according to the number of textures in the 3D file)
  • 200 textures (a texture must not exceed 4096px*4096px)
  • 100 materials
  • 150 objects (it is also recommended to regroup as much objects as you can in your 3D scene)

Other modelling parameters can impede the upload even though you respect limitations. In this case, please contact us through our contact form.

What type of 'faces' should I use for designing my house/building?

You have to exclusively use triangles and/or quadrilaterals and make sure that all the summits of your model are linked.

The previews of my 3D model are incorrect, the creenshots are unreadable...

Make sure that you uploaded textured 3D models and not 3D models with simple colors.

My 3D model has a lot of gaps and holes, faces and triangles are missing.

It is a problem of “inverted faces”. The triangles are there, but they are oriented in the wrong way. Verify the export settings of your software and if necessary, re-orient the faces.

How to use Sketchup to make your 3D models?

If you are using Sketchup to create your 3D models, we advise you to export them in ‘.COLLADA’, ‘.DAE’ or ‘.KMZ’ format before uploading your project in URBASEE. We also recommend to use the following export options (see figures below):

 

The ‘.DAE’ file can be directly uploaded to the URBASEE workspace. Don’t forget to attach the associated textures.

IMPORTANT :  THE 3D MODELS MUST BE Z-UP ORIENTED.

My project does not appear in the list of projects in the URBASEE mobile application.

To add a project to your list, you have to upload your 3D model beforehand in your workspace and wait for it to be processed.

Then you just need to connect to the mobile application, click the “Synchronize” button and activate the model to display it in your project list.

Does the URBASEE application require an Internet connection?

Yes, it does.
The application needs to be connected to the URBASEE servers in order to download your 3D data to your smartphone or tablet.

However, if you plan to go on a site without sufficient network coverage, use the cache mode to download your data on your mobile device beforehand. You have to open and visualize your project on your device before going to the site. When reopening the application offline, you can choose to use the data in the cache.

What is the 'cache mode'?

The cache mode is an icon available on every project imported on your application from the workspace.

downloadV2

You have to tick the box next to each 3D model in order to visualize it when using your application offline or on a site with poor network coverage.

I cannot switch to the augmented reality mode. What should I do?

Open a project in your application. With the camera of your smartphone or tablet, aim at the floor and make slow circular movements. Your project will appear in augmented reality on the detected surface. Some surfaces may be detected faster than other, depending on the brigthness of the room/place.

How do I set the scale of my model to 'scale 1'?

In order to see your 3D model in real scale, start by displaying it in augmented reality. Then, click the “+1” button in the menu at the bottom of your screen. The model will appear in scale 1.

Do you need further assistance?