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Frequently Asked Questions

  • Application
  • Account
  • Modeling
  • 3D model
  • Platform

URBASEE is compatible with a large number of brands of mobile phones or tablets. These must have ARkit or ARcore technologies installed.

However, we strongly recommend the use of Iphone or Ipad devices for an optimal augmented reality experience.

You can find a complete list of URBASEE compatible devices here.

Augmented reality mode will not work (or will work badly) in the following cases:
- on grassy ground with wind,
- at night,
- on plain coloured ground,
- if there are reflections on the ground,
- on a water surface

In order to scale your model to scale 1 (actual size), first trigger augmented reality, then press the +1 icon in the toolbox at the bottom of your application's screen. Your model will then be displayed at full size. Objects smaller than L:3 x W:3 x H:3 meters are displayed at full size.

Simply open a project in your application. Then you'll have to make circular (slow) movements while aiming at the ground with the camera on the tablet or smartphone. Augmented reality will then appear on the detected surface. It is possible that some surfaces will be detected faster than others.

Caching is an icon available on every template imported to your application from your workspace. It is necessary to check them in order to be able to use your 3D model offline or in an area not covered by an internet connection.

Yes.

The application needs to be connected to URBASEE's servers to download your 3D data to your smartphone or tablet.

However, there is a cache mode (offline) that allows you to download the data to your mobile device if you go to a site with insufficient network coverage. Simply view your project on your device before you leave for the site. The application will offer to use the cached data the next time you have no network connection.

Make sure you have loaded textured templates and not templates with simple colors.

It is possible that the URBASEE domain may be recognised as spam. Check the Spam folder (SPAM, Junk) of your email and add the urbasee.com domain to your trusted domains.

If necessary, ask your network administrator. If not, contact us.

To create an URBASEE account, click on the "Login" button in the top menu. Then click on the "Create your account" link and follow the steps. Once your account is created, you will have access to your workspace where you can manage the content of your application.

URBASEE can accept many different formats, however we strongly recommend these: FBX, DAE, OBJ, WRL, IFC.

However, files in 3DS, FBX, KMZ, WRL, JLF, GLB, STL, DXF and PLY formats are also accepted. Please note, however, that these may require additional processing on our part, which will lengthen the time it takes to make them available in your libraries.

To load the associated textures, place the file with its textures in a ZIP archive and load it in your URBASEE workspace.

In order to ensure the proper loading of your project, but also to benefit from the best possible fluidity when you visualize it, make sure to respect the following specifications:

- 3,500,000 triangles (this number may vary depending on the number of textures present in the 3D)

If the model is more than 1,000,000 triangle, it is better to upload it as a machine tool, industry or building.
- Textures + 3D model <150 Mo (une texture ne doit pas dépasser 1024px * 1024px)
- 1000 objects (it is advisable to group a maximum number of objects in your 3D scene)

Other options in the modeling can cause a model not to pass even within the limitations. In this case, do not hesitate to send us a request via our contact form.

You should only use triangles and/or quadrilaterals and ensure that all vertices of your modeling are linked.

Make sure you have loaded textured templates and not templates with simple colors.

If you are using SketchUp to create your 3D models, we recommend that you export them in COLLADA (DAE) or KMZ format before loading your project on URBASEE and we advise you to respect the export options illustrated below:

The DAE file can be submitted directly to the URBASEE workspace. Be careful not to forget the associated textures.

IMPORTANT: MODELS MUST BE Z-UP ORIENTED.

1. Introduction

Objective

This document is used to explain the steps to be carried out in sketchup in order to be able to skin your model in URBASEE.

2. Steps

Fig 1 URBASED

Select the part you want to hide:
Fig 2 URBASED

Make it a group:
Fig 3 URBASED

This appears in the "structure" window.
Fig 4 URBASED

Then rename it ROO$.
Fig 4 URBASED

Then create an element that will indicate the location, and then make it a group as well:
Fig 5 URBASED

Still in the window, it also appeared:
Fig 6 URBASED

Rename it PURPOSE:
Fig 7 URBASED

Then select your two groups BUT$ and ROO$ and group them :
Fig 8 URBASED

In the "structure" window he appeared as a parent of the other two groups:
Fig 9 URBASED

Rename it INS$.
Fig 10 URBASED

You can now export your model to URBASEE in DAE format.

Your element named PURPOSE will be replaced by a clickable element that will remove the

ROO$ content, you will only have to click on it again to make it reappear.

Do this for each element or level you want to hide.

  1. Start by creating your 3D model
    1 URBASED

  2. Then separate it into two entities according to your needs to obtain the flay. You can use the section plan or the quick section.
    2 URBASEE

  3. Then detach the part to be masked
    2 URBASEE

  4. Create a dummy and name it INS$.
    3 URBASEE

  5. Create a second one named ROO$.
    4 URBASEE

  6. - Finally, create a third one called GOAL$ and place it where you want the button to appear.
    5 URBASED

  7. - Then maintain the dependencies :

    The INS$ dummy must be a parent of the other two dummies, and the ROO$ dummy must itself be a parent. 
    6 URBASEE
  1. Start by creating your 3D model
    1 URBASED

  2. Then separate it into two entities in accordance with your needs to get the skinned. You can use the section plan or the quick section. Then detach the

    blind spot

    2 URBASEE

  3. Create a variant of your model

    7 URBASIA

  4. Create a dummy and name it INS$.

    3 URBASEE

  5. Create a second one named ROO$.

    4 URBASEE

  6. Create a third one named ALT$.

    8 URBASEE

  7. Finally, create a fourth one called GOAL$ and place it in the where you want the button to appear.

    5 URBASED

  8. Then maintain the dependencies :

    9 URBASEE

In order for my cuts and visualizations by level to be visible in Urbasee, it is necessary to respect a certain nomenclature according to the 3D modeling software used.

Under 3DS Max, Maya or Blender: create a dummy, named IN$ parent of 2 dummies named BUT$ and ROO$:
BUT$ will correspond to the location of the button to activate the level view
ROO$ will correspond to the parent of the elements to be masked

Under Sketchup:
Group the games to be hidden under ROO$
Create a box named BUT$ where you want to display the button
Group BUT$ and ROO$ under INS$

The maximum recommended size is 100 MB.

In addition, consider that your file must be processed in order to make it compatible with a mobile application that does not have the hardware power of a 3D workstation.

Augmented reality mode will not work (or will work badly) in the following cases:
- on grassy ground with wind,
- at night,
- on solid-coloured ground,
- if there are reflections on the ground,
- on a water surface.

Be sure to scan on a stable flat surface. Beware, for example, of grassy areas, especially if it is windy, as the augmented reality will not be stable and your model will flicker.

In order to scale your model to scale 1 (actual size), first trigger augmented reality, then press the +1 icon in the toolbox at the bottom of your application's screen. Your model will then be displayed at full size. Objects smaller than L:3 x W:3 x H:3 meters will be displayed at full size.

Simply open a project in your application. Then you'll have to make circular (slow) movements while aiming at the ground with the camera on the tablet or smartphone. Augmented reality will then appear on the detected surface. It is possible that some surfaces will be detected faster than others.

This is a problem of "reverse faces". Triangles exist, but are oriented in the wrong direction. Check the export parameters of your software, and if necessary reorient the faces.

The URBASEE platform processes your 3D file so that it is compatible with a mobile application. This processing time can be more or less long depending on the complexity of your model. Always bear in mind that your 3D file must be able to be viewed on a mobile device (smartphone / tablet) and that this type of platform does not have the hardware power of a 3D workstation. You must therefore adapt your model for real-time 3D.

Caching is an icon available on every template imported to your application from your workspace. It is necessary to check them in order to be able to use your 3D model offline or in an area not covered by an internet connection.

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